DHL Parcel for companies and private individuals
We maintain the densest network of parcel acceptance and drop-off points in Germany, which was expanded further and digitalized in 2023.
We offer support to businesses to grow their online retail business. Along with the Supply Chain division, we are able to cover the entire logistics chain through to returns management on request.
Various services enable individualized parcel delivery for private customers: parcels can be delivered to an alternative address, a specific retail outlet, a Paketshop or a Packstation at short notice. This ability to individually select delivery options and notifications makes receiving a parcel more convenient and more transparent.
The German parcel market continues to be subject to competition-driven structural changes, with established as well as new companies offering their services. In e-commerce, the delivery of a portion of shipments is handled by the merchant’s own distribution networks.
There has been no interruption in the growth trend in the number of online orders, despite the dynamic slowing down compared to previous years. In light of this as well, we are continuously expanding our network. By increasing the number of Pack- and Poststations in the coming years, we plan to make it even more convenient for customers all over Germany to send and receive parcels and to create an environmentally friendly, traffic-reduced parcel supply system.
Reliable delivery in a challenging environment
According to surveys conducted by Quotas, a quality research institute, around 86% of all domestic letters posted in Germany during daily business hours at our retail outlets or before final collection were delivered the very next day in 2023. Around 96% were delivered within two days. This puts us above the legally required levels of 80% (D+1) and 95% (D+2).
These figures can be deemed very positive in light of the challenging environment in which they were achieved. The beginning of 2023, for instance, was impacted by collective bargaining negotiations and the associated strikes. In addition, the situation on the German labor market remained tense overall in spite of the new collective bargaining agreement for employees of Deutsche Post AG.
Our approximately 25,000 person-operated sales points were open for an average of 55 hours per week in the year under review, as was the case in the previous year. Consumers who use the products and services offered by Deutsche Post retail outlets operated mostly by retailers are surveyed annually regarding customer satisfaction by “Kundenmonitor Deutschland.” This study attested to the high level of approval enjoyed by Deutsche Post retail outlets: a total of 94.6% of the persons surveyed were satisfied with the quality and service (previous year: 94.2%). The fixed-location acceptance and sales network has grown to around 38,000 sites (previous year: around 36,300) thanks to the expansion of our Pack- and Poststation network. Deutsche Post and DHL are thus easier to reach and closer to consumers in Germany than ever before in recent decades.
