DHL Parcel for companies and private individuals
We maintain the densest network of parcel acceptance and drop-off points in Germany, which was expanded further and digitalized in the reporting year.
We offer support to businesses to grow their online retail business. Along with the Supply Chain division, we are able to cover the entire logistics chain through to returns management on request.
Various services enable individualized parcel delivery for private customers: parcels can be delivered to an alternative address, a specific retail outlet, a Paketshop or a machine such as a Packstation or Poststation at short notice. This ability to individually select delivery options and notifications makes receiving a parcel more convenient and more transparent.
The German parcel market continues to be subject to competition-driven structural changes, with established as well as new companies offering their services. In e-commerce, the delivery of a portion of shipments is handled by the merchant’s own distribution networks. There has been no interruption in the medium- and long-term growth trend in the number of online orders. In light of this as well, we are continuously expanding our network. By further increasing the automated network in the coming years, we plan to make it even more convenient for customers all over Germany to send and receive parcels and to create an environmentally friendly, traffic-reduced parcel supply system.
Reliable delivery in a challenging environment
According to surveys conducted by Quotas, a quality research institute, around 84% of all domestic letters posted in Germany during daily business hours at our retail outlets or before final collection were delivered the very next day in the year under review. Around 96% were delivered within two days. This puts us above the legally required levels of 80% (D+1) and 95% (D+2). These figures can be deemed very positive, particularly in light of the challenging environment in which they were achieved, and come despite the closure of the overnight airmail network as of April 1, 2024. New legal rules came into effect on January 1, 2025: at least 95% (annual average) of letters must be delivered within three working days after the date of posting and 99% within four working days.
Our approximately 24,000 person-operated sales points were open for an average of 55 hours per week in the year under review, as was the case in the previous year. Consumers who use the products and services offered by Deutsche Post retail outlets operated mostly by retailers are surveyed annually regarding customer satisfaction by “Kundenmonitor Deutschland.” This study attested to the high level of approval enjoyed by Deutsche Post retail outlets: 94.7% of the persons surveyed were satisfied with the quality and service (previous year: 94.6%). The fixed-location acceptance and sales network has grown to more than 39,000 sites thanks to the expansion of our Pack- and Poststation network (previous year: around 38,000). Deutsche Post and DHL are thus easier to reach and closer to consumers in Germany than ever before in recent decades.
