Supply Chain

_{*    Includes owned and leased warehouses but not customer-owned facilities operated by DHL.}

We are constantly striving to increase speed and agility along the entire supply chain through modular standardization and the use of new technologies. State-of-the-art digital solutions are already used at more than 92% of our locations, for example with some 7,500 collaborative robots and some 51,000 smart wearables deployed. In addition, we leverage data analytics to drive operational efficiencies and to enhance the customer experience. We are integrating physical and digital supply chain solutions.

With the globally consistent operating standards of our “Operations Management System First Choice,” we want to ensure that we consistently either meet or exceed our customers’ quality expectations and continuously improve.

Thanks to our systematic follow-up on customer feedback, our satisfaction values (Net Promoter Approach) continue to rise from their already high level.

The global contract logistics market is estimated to have totaled around €280 billion for the year 2023. DHL is the global market leader in the fragmented market of contract logistics, with a market share of 6.1% (2023) and operations in more than 50 countries. The market share of the next leading provider is approximately half as large.