Leading position in contract logistics
The global contract logistics market is estimated at around EUR231.3 billion for the year 2021. DHL is the global market leader in the fragmented market of contract logistics with a market share of 6.0 % (2021) and operations in more than 50 countries. The market share of the next leading providers is half as large.
Meeting or exceeding customers' expectations
With the globally consistent operating standards of our "Operations Management System First Choice", we ensure that we consistently either meet or exceed our customers' quality expectations and continuously improve.
Thanks to our systematic follow-up on customer feedback, our satisfaction values (Net Promoter Approach) remain on a high level.