eCommerce

Our core business is domestic parcel transport in selected countries in Europe, in the United States, in certain countries in Asia, in particular in India, and deferred cross-border services primarily to, from and within Europe, as well as to and from the United States.

The deferred domestic parcel delivery service is provided via our own and partner networks, serving a mix of B2C and B2B customers across all sectors. Our deferred cross-border service provides worldwide shipping solutions to enable our customers to capitalize on strong growth in cross-border trade, while meeting their expectations for speed, reliability, price and sustainability.

Since the pre-pandemic year of 2019, we have increased our global cross-border volume by an average of 9% every year. The DHL Parcel Connect platform is our delivery and returns solution developed especially for e-commerce in Europe, catering to both B2B and B2C, which simplifies pan-European cross-border shipping with a harmonized label, common IT systems, core features and local services.

The B2C volume had increased tangibly in the pandemic years. In 2023, the expected pattern of normalization from the previous year continued. We are experiencing volumes well above the level from before the pandemic in 2019 in nearly all markets. The geographic presence of DHL eCommerce was expanded 2023 through the acquisition of the Turkish company MNG Kargo.

Satisfied customers and a high level of delivery reliability

We focus on delivering industry-leading performance as well as quality and service excellence. With this focus, we succeeded in achieving an overall global delivery quality of 96% (previous year: 95.5%). Moreover, by expanding our offering to more than 110,000 service points in Europe with 24,000 parcel lockers, we are closer to the customer and enable more sustainable last-mile delivery.