eCommerce

Our core business is domestic parcel transport in selected countries in Europe, in the United States, in certain countries in Asia, in particular in India, and deferred cross-border services to, from and within Europe, as well as to and from the United States.

Due to the broad range of business activities and differing presence in the individual markets, no mention of individual market shares can be made. The deferred domestic parcel delivery service is provided via our own and partner networks, serving a mix of B2C and B2B customers across all sectors. Our deferred cross-border service provides worldwide shipping solutions to enable our customers to capitalize on strong growth in cross-border trade while meeting their expectations for speed, reliability, price, and sustainability.

We experienced strong cross-border B2C revenue growth in 2024 and expect further acceleration by gradually enabling additional countries within Intra-Europe and Cross-Atlantic services.

Satisfied customers and a high level of delivery reliability

We focus on delivering industry-leading performance as well as quality and service excellence. With this focus, we succeeded in achieving an overall global delivery quality – measured in terms of punctuality – of 95.7% (previous year: 96.2%). Moreover, by expanding our offering to more than 145,000 service points in Europe, including over 36,000 parcel lockers, we are closer to the customer and enable more sustainable last-mile delivery. This also includes the relevant Post & Parcel Germany network for eCommerce customers.