Our sustainability approach
The decisions we make today can make a positive impact on our tomorrow
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In line with the Paris Agreement, we are redefining the logistics industry with state-of-the-art technology to reduce our carbon footprint and a comprehensive portfolio of green products to help our customers achieve their environmental goals.
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In every corner of the globe, we are standing out as a role model for good corporate governance, following trusted and transparent business practices and complying with a wide range of legal and regulatory requirements.
Our road to Green Logistics of Choice
We've made it our mission to achieve net-zero emissions by 2050. Beyond our 2030 milestones, we've mapped out a detailed pathway to get there:
Frontrunner in low-carbon logistics
- Secure 30% Sustainable Aviation Fuels (SAF) blending by 2030 through strategic partnerships
- Double down on non-aviation decarbonization measures, prioritizing the scale-up of those with low abatement costs
- Professionalize our energy management and be ahead of the pack to increase grid connectivity for our sites. Scale on-site solar photovoltaics and battery storage solutions – in expectation of a multifold increase in our demand for green electricity
Commercial offering focused on emission‑reduced logistics solutions
- Increase sales of GoGreen Plus[3] services, supported by competitive pricing and targeted marketing practices
- Offer and invest in tailored customer solutions, e.g. dedicated fleets
- Establish new markets by integrating low-carbon logistics as the market standard, e.g., in e-commerce parcel shipping
Trusted solutions focused on reducing GHG
- Provide best-in-class carbon reports to our customers
- Offer certified and claimable C0₂e reductions, incl. reliable scope 3 solutions
- Lead our industry to sustainable practices
Our road to being a great company to work for all
Rooted in our values of Respect & Results, we are creating an environment of genuine diversity, equity, inclusion, and belonging. Here's how we intend to make that happen:
- Reduce our lost time injury frequency rate (LTIFR) to at least 10.8 by 2030.
- Increase the share of women in management to at least 34%[4] by 2030.
- Consistently exceed 80% on Employee Engagement in our Employee Opinion Survey.
- Foster a 'Safety First' culture.
- Raise awareness of our human rights policy through dedicated communications and training programs.
- Champion the importance of diversity, equity, inclusion, and belonging within our teams.
- Expand our award-winning Certified program and e-learning offerings.
Our road to being highly trusted everywhere
Building on a robust and effective governance organization across our entire Group, we are making compliance an integral part of everything we do through the following actions:
- Train all employees in relevant management positions on our Group's compliance and data protection standards
- Ensure that our data security capability is one of the best in the business
- Increase our share of supplier spend with suppliers who have accepted our Supplier Code of Conduct
- Assess high-risk suppliers based on a structured due diligence process.
Our road to a lasting impact in our communities
We are not paving the way to sustainability in a bubble. Our sustainability approach also includes our aspirations to make a lasting impact in our communities.
In the context of our Go Programs, we aspire to:
- Scale up our cross-bord trade facilitation initiative (GoTrade)
- Localize and digitalize our disaster management program (GoHelp)
- Expand our program to educate and empower young people (GoTeach)
[1] Subject to potential restatement due to methodology updates or change in business scope, e.g., due to M&A
[2] Carbon-Neutral Building refers to a DHL internal rating standard for building emissions. It includes buildings’ operational carbon emissions according to Scope 1 and Scope 2, with 75% or more carbon reduction and a maximum of 25% offsets with verified carbon credits allowed (compared to a baseline where fossil energy is used for electricity and heating). The reduction of emissions is achieved by renewable energies, like solar PV, and the deployment of energy efficient technologies.
[3] GoGreen Plus is a value-added service to a DHL shipment, contributing to decarbonization measures within DHL’s logistics network. By using alternative fuels and/or technologies, DHL reduces the use of fossil fuels in the mode of transport used for the GoGreen Plus shipment. This does not necessarily mean that the specific shipment is physically transported with the assets using these fuels or technologies. Further information - for example, on specific decarbonization measures - can be found here.
[4] Update May 2025: In order to ensure compliance with legal requirements in the USA, employees working there are now excluded from this key figure.
In a business powered by people, we are providing a safe, inclusive, and purpose-driven workplace with equal opportunities for the around 584,000 people who drive our success, attracting and retaining the best talent to sustain our future.
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