Navigation and Content

DHL Group is implementing Coupa as its global eProcurement platform

What is Coupa?

We’ve chosen Coupa as our eProcurement platform, which provides a supplier portal and notification functions [SAN] free of charge for all our suppliers.

Coupa enables fully electronic exchange of purchase orders (PO), PO acknowledgements and invoices within one platform. It also allows suppliers to upload and manage their catalog content and their company information. 

What are the benefits of joining Coupa?

  • No fees: All functionalities including catalog management, electronic order and invoicing process are free of charge.
  • Time saving: No need to call or email to query about your POs and invoices. With Coupa you gain real-time visibility into your order and invoice payment status.
  • Direct communication: The chat within the system allows you to speak to the right person directly within DHL Group.
  • Ease of use and error reduction: Use PO-flip function to automatically convert your POs into invoices with one click. In this way your invoice will be posted and paid on time.
  • Improved visibility: Find all DHL Group orders and related invoices in CSP portal.
  • Reduce paper: Adopting electronic communication will support your sustainability roadmap. With the use of Coupa we enable you to run a full PTP process electronically.

Implementation schedule

DHL Group is a wide-scale organization, and on our Coupa project, we are following a multi-stage implementation approach.

Show schedule

  • Go LiveEntityInvoicing via Coupa*
    January 2026Deutsche Post AG (selected departments)Yes
    January 2026DHL eCommerce (Poland) Sp. z o.o.No
    January 2026DHL Information Services (Americas), Inc.Yes
    January 2026DHL Parcel Iberia S.L.Yes
    January 2026DHL eCommerce Holding GmbHYes
    Further rollout dates will be confirmed throughout 2026.

    *Please be advised that for entities marked with 'Yes' Coupa becomes the preferred invoice submission channel. The Invoicing process for other DHL entities does not change.

  • Go LiveEntityInvoicing via Coupa*
    January 2025DHL Freight (Belgium) nvNo
    January 2025DHL Freight (Netherlands) B.V.No
    January 2025DHL Freight Finland OY/FreightNo
    January 2025DHL Global Forwarding (Australia) Pty Ltd.No
    January 2025DHL Global Forwarding (Belgium) NVNo
    January 2025DHL Global Forwarding (Finland) OyNo
    January 2025DHL Global Forwarding (Hong Kong) LimitedNo
    January 2025DHL Global Forwarding (Luxembourg) S.A.No
    January 2025DHL Global Forwarding (Thailand) LtdNo
    January 2025DHL Logistics (Schweiz) AGNo
    January 2025DHL Logistics (Schweiz) AGNo
    January 2025DHL Logistics Private LimitedNo
    January 2025Freight Central Eastern EuropeNo
    January 2025Gerlach & Co Internationale Expediteurs B.V.No
    January 2025Gerlach AGNo
    January 2025Gerlach BelgiumNo
    April 2025US - Air Express International USA, Inc. (DGF USA)No
    April 2025Sky Courier, Inc. (DGF USA)No
    April 2025DHL (Costa Rica) S.A.No
    April 2025DHL Management CENAM S.A.No
    April 2025DHL Global Forwarding Zona Franca (Costa Rica) S.A.No
    April 2025DHL Transportes (Brazil) Ltda.No
    April 2025DHL Global Forwarding Argentina S.A.No
    April 2025DHL Global Forwarding (Brazil) Logistics Ltda.No
    April 2025DHL Global Forwarding Spain, S.L.No
    April 2025DHL Global Forwarding Portugal, Lda.No
    April 2025DHL Global Forwarding (Austria) GmbH (DGF)No
    April 2025DHL Freight Spain, S.L.No
    April 2025DHL Freight Portugal, Unipessoal Lda.No
    April 2025DHL Global Forwarding (Austria) GmbH (Freight)No
    April 2025DHL Nordic ABNo
    April 2025DHL Freight (Sweden) ABNo
    April 2025Gerlach Sweden ABNo
    July 2025Shanghai Danzas Freight Agency Co. Ltd.No
    July 2025DHL Global Forwarding (China) Co., Ltd.No
    July 2025Danzas AEI Logistics (Shanghai) Co. Ltd.No
    July 2025DHL Freight (Denmark) A/SNo
    July 2025DHL Global Forwarding (Denmark) A/SNo
    July 2025PT DHL Global Forwarding IndonesiaNo
    July 2025DHL Global Forwarding Freight Shared Services (India) LLPNo
    July 2025DHL Global Forwarding (Italy) S.p.A./ FreightNo
    July 2025DHL Global Forwarding (Italy) S.p.A.No
    July 2025DHL Global Forwarding  Lanka (Pvt ) LtdNo
    July 2025Exel Logistics Services Lanka Pvt LtdNo
    July 2025DHL Global Forwarding (Netherlands) B.V.No
    July 2025DHL Global Forwarding (Norway) ASNo
    July 2025DHL Global Forwarding (Singapore) Pte. Ltd., Taiwan BranchNo
    July 2025Gerlach UKNo
    July 2025DHL Freight UKNo
    July 2025DHL Global Forwarding (Vietnam) CorporationNo
    July 2025DHL Consulting GmbHYes
    December 2025DHL Global Forwarding (Colombia) S.A.S.No
    December 2025DHL Global Forwarding Zona FrancaNo
    December 2025DGF Global Forwarding Deposito AduanerNo
    December 2025Agencia de Aduanas DHL Global Forwarding (Colombia) S.A. Nivel 1No
    Further rollout dates will be confirmed throughout 2026.

    *Please be advised that for entities marked with 'Yes' Coupa becomes the preferred invoice submission channel. The Invoicing process for other DHL entities does not change.

  • Go LiveEntityInvoicing via Coupa*
    January 2024DHL Global Forwarding (Ireland) LimitedNo
    January 2024DHL Global Forwarding (Malaysia) Sdn. Bhd.No
    January 2024DHL Global Forwarding (Philippines) Inc.No
    January 2024DHL Global Forwarding (Poland) Sp. z.o.o.No
    January 2024DHL Global Forwarding (Sweden) ABNo
    January 2024DHL Global Forwarding(Singapore) Pte LtdNo
    March 2024DHL Freight CZ s.r.o. (Czech Republic)No
    March 2024DHL Freight Slovakia, s.r.o. (Slovakia)No
    July 2024DHL Information Services (Europe) s.r.o. (Czech Republic)Yes
    July 2024DHL INFORMATION SERVICES (INDIA) LLPNo
    July 2024DHL Information Services (Asia-Pacific) Sdn. Bhd. (Malaysia)No
    July 2024DHL Data & Analytics GmbH (Germany)Yes
    July 2024Deutsche Post Global Mail (France) SASYes
    September 2024GERLACH spol. s r.o. (Czech Republic)No
    September 2024Gerlach European Customs Services, spol. s r.o. (Slovakia)No
    October 2024DHL Express Ireland Ltd.Yes
    October 2024DHL Global Forwarding (Canada) Inc.No
    October 2024DHL Global Forwarding (CZ) s.r.o.No
    October 2024DHL Globál Szállitmányozási KftNo
    October 2024DHL Freight (France) SASNo
    October 2024DHL Freight Hungary Forwarding and Logistics LLCNo
    October 2024Gerlach Sp.z o.o.No
    October 2024One Stop Box GmbHYes
    December 2024DHL Freight Sp. Z o. o. (Poland)No
    December 2024DHL Global Forwarding UK Ltd.No
    Further rollout dates will be confirmed throughout 2025.

    *Please be advised that for entities marked with 'Yes' Coupa becomes the preferred invoice submission channel. The Invoicing process for other DHL entities does not change.

  • Go LiveEntityInvoicing via Coupa*
    April 2023DHL Global Forwarding (France) SASNo
    July 2023Deutsche Post Customer Service Center GmbH (Germany)Yes
    July 2023Deutsche Post IT Services GmbH (Germany)Yes
    July 2023DHL eCommerce Solutions (US)Yes
    Further rollout dates will be confirmed throughout 2024.

    *Please be advised that for entities marked with 'Yes' Coupa becomes the preferred invoice submission channel. The Invoicing process for other DHL entities does not change.

Transacting method overview

There are three major ways in which you can transact with DHL Group via Coupa:

 Supplier Actionable Notifications (SAN)Coupa Supplier PortalcXML integration
Functionality:
  • Receive POs via email and directly flip them into an invoice
  • No need to register or create an account
  • Receive your POs in a centralized inbox
  • Create and upload catalogs for your customers
  • Take advantage of being part of a vast Coupa network to uncover new business opportunities
  • Integrate PO, invoice, and punch-out catalog exchange directly with DHL Group
  • Requires resources to set-up, but unlocks substantial savings through automation
Intended for:Simple solution suitable for most small and mid-sized suppliers
  • Suitable for most mid-sized and large suppliers
Suitable for suppliers with exceedingly high transactional volumes

If you are interested in setting up a cXML integration with DHL Group, please contact CoupaSupplierEnablement@dhl.com

Training materials

Joining Coupa Supplier Portal

  • Invite and registration process
  • Merging accounts
  • Adding users to your Coupa account
  • Registering via PO
Joining Coupa Supplier Portal

Purchase Order Management

  • Receive and view PO via CSP
  • Receive and view PO via SAN
  • Acknowledge PO via CSP
  • Acknowledge PO via SAN
  • PO statuses and what they mean
  • How to use forms
Purchase Order Management

Invoice Management

  • Creating an invoice
  • Creating a credit note
  • Creating legal entities
  • Invoice statuses
Invoice Management

Catalog Management

  • Managing Catalogs in CSP
  • Creating a Catalog in CSP
  • Creating Individual Catalog Items
Field Descriptions Catalog Management

FAQs

  • The use of Coupa is free of charge.

  • For the time being, nothing changes for the entities not yet migrated to Coupa. You will transact with those entities in the same way as before. Our goal is to move all our entities to Coupa eventually and we always inform relevant suppliers when specific entities are being migrated.

  • For the time being, nothing changes for the entities not yet migrated to Coupa. You will transact with those entities in the same way as before. Our goal is to move all our entities to Coupa eventually and we always inform relevant suppliers when specific entities are being migrated.

    Once all DHL entities within a country are migrated to Coupa, you will be informed by DHL team, that it is no longer required to update catalogue hosted on BeNeering myCatalogCloud platform and that this catalogue will be deactivated. Until you get this message, please keep BeNeering hosted catalogue regularly updated.

  • Yes, if the entity you trade with uses Coupa invoicing. Otherwise, there is no change to your invoicing process.

    Please refer to the Implementation Schedule to identify which of the DHL entities use invoicing via Coupa.

    For invoicing instructions, please follow the links in the “Bill to” section of the Purchase Order.

  • This means that the cost center associated with your purchase order is not active. Please get in touch with the PO owner. You can find their details on the PO header in the “CONTACT” section.

  • The issue is with user permissions: check your settings in Setup tab, select the Users and Edit user access.  Make sure that DHL Group is selected in Customer section.

    In case the DHL Group is not visible at all, it means that a new invite needs to be issued by DHL. Please get in touch with coupasupplierenablement@dhl.com and request that a new invite be sent to you.

  • Please get in touch with your business contact person, who will be able to help you.

    Please note that updating your company details in the Coupa Supplier Portal does not change your company details in DHL systems.

  • On rare occasions, some suppliers may be required to register again. This is to ensure that all your data is up to date and/or to comply with internal DHL requirements. Additional registration may also be required when extending the vendor record to another DHL division. Thank you for your patience and understanding.

Additional resources

Support

  • For queries related to the enablement process, account registration and invites, please contact: CoupaSupplierEnablement@dhl.com
  • For queries related to purchase orders, please get in touch with the DHL Group contact person indicated on the Purchase Order.
  • For queries related to the invoices and payments, please follow the instructions on the Purchase Order in the ‘bill to’ section.
  • For technical issues related to the Coupa platform, visit: https://supplier.coupa.com/help/