Strategy 2030

Our purpose, "Connecting people, improving lives" encapsulates our contributions to economic participation, prosperity, trade, communities, and to a better world. Since 2011, our purpose has fostered a culture of commitment and pride among our employees, providing the impetus to make a lasting positive global impact. Prosperity and economic participation are not a given – it is companies like ours that drive up productivity and eliminate waste in global supply chains, thus allowing for higher wages and lower cost of goods and services.

With our business, we enable global trade and drive growth and prosperity for a better future. Our purpose makes us keenly aware of our role in keeping the world running and goods moving, while ensuring that we protect the planet and minimize our environmental impact. Logistics makes a significant contribution to the creation of prosperity. Export-driven economic development elevated well over one billion people out of
poverty over the past decades.

In our communities, it is our colleagues around the world who are committed to bringing our purpose to life. Our company supports this engagement with special Corporate Citizenship programs that extend beyond mere charitable efforts. They enable us to positively impact society and the environment, enhancing our reputation as a business partner and employer.

While our purpose explains why we do what we do, our values guide us in how we do what we do. They form the bedrock of how we act. Our fundamental values serve as a binding standard for all colleagues. They enable our business and inspire us to uphold our standards for Quality and excellence. And they remind us that we can only achieve lasting results with integrity and decency. We are in it for the long term and believe that a "Great Company to Work for All" and great colleagues make a great company even better every day.

Respect & Results

Respect:

• We prioritize the health and safety of our employees
• We value diversity and trust
• We care for and appreciate each other and address negative behaviors
• We promote open and honest feedback
• We aim to inspire – our colleagues, our customers, and our partners – every day and everywhere

Results:

• We clearly communicate expectations and achieve our goals with focus and drive
• We take responsibility for our actions and decisions
• We never compromise on integrity and compliance with the law
• We are agile and seize opportunities
• We help each other to succeed and be successful

DHL is a quality provider – we deliver against what we promise. Customers are the cornerstone of any business. At DHL Group, focusing on our customers is a fundamental value embedded in every division and every employee. We have a clear understanding of our target customers, including their geography, sector, and business size. We identify potential customers whose demand for logistics services aligns well with our capabilities.